Refund and Returns Policy
1. Return Window We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since your order was delivered, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Non-returnable items include:
- Items marked as ‘Final Sale’
- Intimate or sanitary goods (e.g., earrings, underwear)
- Gift cards
3. Initiating a Return (Crucial Step) To start a return, you must contact us first at [Insert Your Support Email, e.g., support@scentheir.com]. Please Note: Do not send your purchase back to the manufacturer or the address listed on the shipping package. Returns sent to us without first requesting a return authorization will not be accepted. We will provide you with the exact return facility address and instructions upon approval.
4. Return Shipping Costs Unless the item received is defective or incorrect, you will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
5. Damages and Issues Please inspect your order upon reception and contact us immediately (within 48 hours of delivery) if the item is defective, damaged, or if you receive the wrong item. Please include your order number and clear photographs/videos of the defect and the packaging. We will evaluate the issue and make it right by issuing a replacement or a refund.
6. Order Cancellations Our fulfillment process begins rapidly to ensure quick delivery. If you need to cancel or modify your order, you must contact us within 12 hours of placement. Once the order has been processed and pushed to our fulfillment system, it cannot be canceled or modified.
7. Refunds Process We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.